News & Events

The fine art of being an Invisible DBA Service

One of the challenges we have with operating a DBA Managed Service at dsp is actually perception management.

Our operational contacts within our clients have complete faith in us – our process to manage routine maintenance and incidents, the technical and interpersonal skills of our resources and the custom and industry tools we combine to manage an application or database such as Oracle Database, E-Business Suite or Microsoft SQL Server.

But on a few occasions senior contacts who do not have daily contact with dsp may forget the value or work we put into going above our contractual obligations. This is a natural occurrence that as an MSP we have to accept and manage.

The reason its natural is down to fact the better a DBA does his job the less visibility they have! A DBA service such as ours ensures databases are secure, recoverable, available and performant. DBAs who get noticed are often for the wrong reasons – because one of the above criteria is not being met.

This is why when we take-on a new client for a DBA managed service we check everything from the infrastructure (Server and Storage), to the Operating Systems, prod/test/DR/other non-prod environments, to the applications they serve and the interfaces that connect them.

Not only that we check and document key business processes – such as an ETL process to pull critical month-end data for board meetings or nightly batch process. We can tailor SLAs to specific processes to ensure such key events are never neglected.

So just to be sure CxOs and Directors don’t forget us at dsp we provide monthly statistics on the health of each database we support down to CPU performance and storage usage, to table space and latch times, to service management data such as number of incidents logged, SLA achievement and even total number of minutes/hours dedicated to each ticket.

Get in touch

For more information or to schedule a demo please contact us

Contact us

News

dsp drives up its share of the Database MSP Market with
record contract growth and 2nd acquisition

DSP firmly established itself as one of the UK’s fastest growing proactive Database MSPs during 2016, signing £2.1m of new contracts and making its second acquisition, the Oracle DBA support division of IT Services provider ITSB.

Read more
View All

Event

Applications on Oracle Database Appliance (ODA)

A main goal... how to future proof your applications environment through Oracle while becoming more efficient in terms of costs and productivity.

As well as the option of developing the fundamental steps you need to take to get ...

Read more
View All

Blog

How can you regularly benchmark your database and application infrastructure against real-life? Why would you want to?

In the age of big data, public cloud, private cloud it’s easy to be pushed into constantly thinking about the future... What should you optimise though and how can you be sure it’ll make a difference? Would knowing it could give you a competitive edge be worth considering?

Read more
View All