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Provide a better experience to your customers with our AI-powered Sentiment Analysis tool

Our AI-powered Sentiment Analysis tool enables you to see real-time customer insights. This means you can detect customer dissatisfaction and take action early to improve service quality, reduce churn, and boost customer satisfaction.

Discuss our Sentiment Analysis Solution with our experts today.

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    What does AI-powered Sentiment Analysis do?

    Unlike traditional feedback methods, where customers rate their experience after service delivery (often too late to take remedial action), DSP’s award-winning AI-driven Sentiment Analysis tool can detect customer sentiment, in real-time, and provide an accurate representation of what your customer thinks about you. By detecting negative sentiment sooner and intervening before things escalate, it gives you the power to considerably enhance your customer’s experience.

    How does AI-powered Sentiment Analysis work

    Our Sentiment Analysis tool is built with Oracle AI Language and Oracle Generative AI and seamlessly integrates with Microsoft Power BI. It works directly with your IT Service Management (ITSM) platform, analysing every customer interaction for sentiment cues. Using advanced AI models, it classifies interactions and delivers instant insights that enable your team to take proactive action. The tool utilises AI services without having to deploy and integrate large software stacks to support the analysis and pipeline process, making it a simple and cost-effective solution.

    Who is DSP, and why work with us?

    DSP has been a leading Oracle Partner for over 25 years, delivering AI-driven solutions that transform the way organisations operate, with extensive experience in Oracle Cloud Infrastructure and Power BI.

    We developed this award-winning sentiment analysis tool after recognising the potential of AI within the IT service industry. It revolutionises how businesses manage their customers and enhances their productivity and efficiency.

    We offer a full range of services around this solution from implementation to ongoing optimisation. Our expertise can help businesses like yours reduce customer churn, improve retention, and drive revenue growth.

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    Speak to one of our experts today.

    DSPs Development Customers

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    The Benefits of using DSP's Sentiment Analysis Tool:

    • Identify and address issues before they escalate: Detect customer dissatisfaction in real-time, and enable your team to resolve concerns before they impact retention.
    • Enhance customer satisfaction and loyalty: Improve customer experiences by ensuring your support team can respond to sentiment shifts proactively.
    • Reduce operational costs and improve efficiency: Automating sentiment analysis, allows you to free up valuable resources and reduce the need for manual reviews.
    • Gain data-driven insights for continuous improvement: Visualise customer sentiment trends over time, allowing your business to refine service strategies and elevate the customer experience.

    Here's how it works in four simple steps:

    1. Data Extraction: The tool automatically pulls customer interactions from ITSM platforms, emails, and support tickets.
    2. Sentiment Detection: Uses Oracle’s AI Language model to analyse sentiment in real time.
    3. Visualisation: Microsoft Power BI dashboards display insights, making it easy to track sentiment trends and flag issues.
    4. Automated Alerts: Notifies service managers when negative sentiment is detected, allowing for swift intervention.

    Speak to our expert Development team today...

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