Angel Trains Oracle Systems Migration to Claremont Cloud Case Study
Angel Trains Migrates Multiple Oracle Systems to Claremont Cloud for Greater Visibility and Control.
Migration to Claremont Cloud
Overview
Angel Trains supplies major train operating companies with the vehicles they need to run their services. They own over 4,321 vehicles, 34% of the nation’s rail stock, to carry 1.6 million passengers every day across the UK rail network.
The company needs to manage a vast amount of data, and it uses Oracle BI Applications, Oracle Data Integrator (“ODI”), and Hyperion to aggregate and report on business-critical information. Angel Trains also depends on Oracle E-Business Suite to manage its complex financial processes.
"DSP proactive and personal approach helped make the initial transition as smooth as possible but just as importantly, we’re highly satisfied with their service and ongoing support".
Head of IT Services | Angel Trains
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Angel Trains had always hosted its Oracle technology with a major Oracle hosting provider but was dissatisfied with the impersonal, unresponsive and increasingly expensive service.
The business had limited access to its own Oracle systems, which made it difficult to manage them effectively. Collaborating with the hosting partner was also challenging since both their service and delivery teams were based offshore.
Angel Trains was eager to work with an approachable, more flexible hosting provider who could respond to and resolve issues much more quickly.
Since Angel Trains had a wide variety of Oracle technology that would need to be migrated and supported, they needed to work with an experienced partner with genuine Oracle expertise. Security was also key. The business needed to transfer all its systems into a secure but scalable environment – risk and hassle-free.
DSP was selected for its personal approach to delivery, proven quality of service, and competitive price. Recognised for providing agility, scalability, and the highest security, Claremont Cloud was decided to be the best new hosting environment for the business.
Claremont Cloud is unique: an Oracle-powered Cloud platform built using Oracle VM and Oracle Linux to deliver a pure Oracle stack, wholly delivered from UK data centres within a true Managed Services framework. This provided the perfect platform on which Angel Trains could run all of its many Oracle applications, making its systems much easier to access and manage. Our UK data centres and UK-based consultants and Service Managers also appealed to Angel Trains, who wanted to work with a local cloud-hosting service team.
Our well-established migration methodology and rigorous frameworks were employed to transition each of the business’ Oracle systems to Claremont’s Cloud hosting.
First, we took exact copies of the existing systems and synchronised them during the migration project. Then, in collaboration with Angel Trains, we performed several rounds of stringent testing and migrated each system to the Claremont Cloud.
Moving multiple business-critical systems at once is a complex process that requires meticulous planning, testing and execution. But rigour must also be met with agility.
The project inevitably evolved throughout its lifecycle. Goal posts were shifted, and requirements changed, but we always responded quickly and proactively and shaped our strategy accordingly.
Having transitioned the systems to Claremont Cloud, we now provide Angel Trains with a hands-on hosting and support service for Oracle E-Business Suite, Oracle BI Applications, ODI and Hyperion. In addition to Oracle DBA & technology support, we provide Oracle E-Business Suite functional and technical support.
Angel Trains now benefits from a secure Cloud hosting environment, with accessible UK-based data centres and agile and proactive support from an expert team of consultants. Since engaging with us, Angel Trains has gained:
- A protected, UK-based Cloud hosting environment built on a pure Oracle platform
- Comprehensive and experienced support for its Oracle technology
- Improved incident resolution times, system availability and storage performance
- All services are backed by meaningful SLAs, including guaranteed incident resolution times
- Greater visibility and control
- Accessible UK data centres
- Enhanced data and systems security
- Backup and disaster recovery
- Ongoing monitoring and maintenance, including regular proactive security patching of Oracle components
- Ensured Oracle licensing compliance
- High-quality personal service
- Proactive support and service management delivered by Oracle specialists
- Reliable service team that knows the business well: The Project Manager and lead consultant on the transition project now act as Service Manager and primary support consultant for Angel Trains
- 24/7 UK-based service desk
- Monthly reporting and on-site service reviews
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