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Oracle
Industry: Utilities

BUUK Infrastructure selects DSP as their Oracle Managed Service Provider

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Discover how DSP supported BUUK Infrastructure with their Oracle Database, resulting in a fully optimised database and round-the-clock service.

Oracle Managed Services
Oracle DBA Support

Contents

Overview

BUUK Infrastructure, has for 30 years, been a leading provider of last-mile utility networks. Serving over 2 million homes, they design, construct, own, and operate utility infrastructure networks across the UK. With a focus on providing reliable and efficient utility services, BUUK Infrastructure needed a managed services partner to ensure their Oracle systems remained optimised and supported their growing business needs. Recognising the challenges of managing a complex database environment, BUUK approached DSP to deliver an Oracle Managed Services solution to support their systems and staff.

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"BUUKs mission is to earn customer loyalty and drive business growth by providing consistently excellent service. DSP and their team of specialist Oracle DBAs have been long-term partners helping us achieve this mission by ensuring our systems and services remain available to our customers 24x7. During the time we’ve worked with DSP, they’ve built a level of trust regarding their commitment, knowledge and advice for the benefit of what we do at BUUK. This trust is important to us as an organisation"


Business Systems Manager | BUUK Infrastructure

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The Challenge

BUUK Infrastructure systems needed to be available 24/7, however, they faced challenges with limited internal DBA support for their Oracle Database outside of office hours.  As a result, they were seeking a reliable managed service partner to provide 24/7 support and resolve any potential issues before they impacted their operations. BUUK was aware of DSP through prior work together and knew they offered experienced, knowledgeable, and highly available DBA services.

The Solution

DSP worked closely with BUUK Infrastructure to develop a cost-effective, customised Oracle Managed Services solution that addressed their specific needs. DSP project-managed a smooth onboarding process as well as handling the out-of-hours work. DSP’s extensive experience, coupled with state-of-the-art monitoring system, provided a level of reliability and efficiency unique in the market. DSP's 24x7 support ensured uninterrupted system availability, preventing potential downtime and delays.

The Result

BUUK Infrastructure’s Oracle Database is now fully supported round the clock, with DSP on hand to ensure uninterrupted operations and prevent potential disruptions.

Beyond core DBA services, DSP has also provided valuable licensing advice and Oracle APEX training, utilising their deep understanding of Oracle products and are beginning to provide their services to BUUK’s subsidiaries as well. 

Added Value

Always-on DBA support

Our proactive managed services and round-the-clock DBA support ensured the uninterrupted and reliable operation of BUUK Infrastructure's Oracle systems. This allowed them to focus on core business priorities without the worry of database-related disruptions.

Increased Security and Reliability

DSP's 24/7/365 support, including proactive patching and monitoring, improved BUUK Infrastructure's security posture. This reduced the risk of data breaches and system vulnerabilities, ensuring a dependable and secure service for their customers.

 

Why DSP?

  • We are a leading independent Oracle Partner, with over 25 years experience
  • Over 200 companies rely on our Oracle database support, saving up to 70% on IT costs and increasing the resilience of their critical applications
  • Our bespoke services mean that our customers, like BUUK Infrastructure, always get the best solution to suit their requirements
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