Oracle DBA Support for Tribal SITS: Vision

SITS: Vision is Tribal’s market-leading application for higher education (HE) institutions to manage the student journey. This Student Information System supports recruitment and admissions, administration, student support and retention to outcomes.

Universities and other HE organisations rely on SITS: Vision to help collect, manage, analyse and act on student data. Over 140 institutions across 5 continents use SITS: Vision, including over 60% of UK HE organisations and 12 of the 24 UK Russell Group of Universities.

The Oracle database is a popular choice to store and manage SITS: Vision data. As with all enterprise database management systems, Oracle needs proper support and management to ensure the ongoing availability, performance and security of the SITS: Vision application. As such, DSP delivers DBA support for our customers as part of our wider DBA Managed Services. Regardless of whether the customer has Oracle expertise or wishes for their Oracle DBAs to focus on other activities, DSP delivers SITS: Vision Oracle support in partnership with our customers to provide a reactive and proactive support service.

Comprehensive reactive and proactive Oracle DBA support, 24X7 if required
Services delivered by highly experienced, UK-based permanent support consultants
Managing Oracle databases’ space, functionality, availability, security and performance
Reactive and proactive patching to resolve and prevent incidents and problems
Service level agreements for incident management, availability and Disaster Recovery
Optional operating system support and Cloud Hosting
Support delivered by an organisation committed to delivery excellence, with very high levels of customer satisfaction. We also meet the standards and are on the frameworks required by our customers, e.g. GCloud, ISO-27001 and ISO-9001

PRIMEdge Case Study

PRIMEdge sought a cost-effective hosting solution without giving up IFS's ERP applications. Partnering with DSP and leveraging Cooper Software's expertise, they efficiently moved to Oracle Cloud Infrastructure (OCI). This move enhanced operations, added value, and boosted performance, allowing IT to focus on growth over maintenance.

"We chose Claremont (now DSP) as they help and encourage in-house learning which strengthens our team. They also provide a very flexible model which has saved us a lot of money which can then be re-invested back into our business to help our end customers."

IS Supplier Relation Manager | Home Group

“We approached Claremont (now DSP) to assist us with our Oracle E-Business Suite R12.2 upgrade. As a collaborative project, Claremont was an excellent partner to work with, providing invaluable support throughout the whole process. We would have no hesitation in recommending them to other universities and public bodies.”

Deputy CEO | Middlesex University

"Claremont (now DSP) has been an excellent partner. They are highly proactive in their response; resolving problems quickly and their service levels are consistently good. We would have no hesitation in recommending their services to other large complex businesses such as ours."

Head of Information Systems | Shannon Group

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